Technical Support
If you encounter any technical issues while using "The Lab Conspiracy," please feel free to contact us through the following methods:
- Email: zenuanv@sohu.com
Frequently Asked Questions (QA)
- Q: What to do if the app crashes on startup?
- A: Please ensure that your device meets the app's system requirements and check for available updates. If the problem persists, try uninstalling and reinstalling the app or contact our technical support team for assistance.
- Q: How to recover lost game progress?
- A: If you have linked your account, your game progress will be saved in the cloud. Make sure you are logged in with the correct account and check your internet connection. If the problem persists, contact our technical support team.
- Q: How to handle in-app purchase failures?
- A: Check that your payment information is correct and that your payment method has sufficient balance. If the problem persists, contact our technical support team, and we will assist you in resolving the issue.
- Q: How to report a bug in the game?
- A: Submit a problem description, screenshots, and device information via email (zenuanv@sohu.com) or the online help center. Our technical team will review and resolve the issue as soon as possible.
Our support team will contact you as soon as possible after receiving your request and assist you in resolving the issue.
Privacy Policy
We understand the importance of personal information and promise to take all necessary measures to protect your privacy. This privacy policy explains how we collect, use, store, and disclose your personal information during the provision of the "The Lab Conspiracy" app service, as well as your rights.
1. Information Collection and Use
We may collect the following types of information:
- Personal Information: Name, email address, phone number, username, password, etc.
- Device Information: Device type, operating system, IP address, browser type, etc.
- Usage Data: Access date and time, app usage frequency, used features, etc.
- Location Information: If required by the app, we may collect your approximate location information.
We use this information to:
- Provide, maintain, and improve our services.
- Communicate with you, including responding to your inquiries and feedback.
- Personalize your user experience by providing customized content and recommendations.
- Conduct analysis and research to improve our services.
2. Information Storage and Security
We take industry-standard security measures to protect your personal information from unauthorized access, modification, disclosure, or destruction. This includes using encryption technology, security protocols, and internal access controls. Although we strive to protect your information security, internet transmission or electronic storage methods cannot guarantee 100% security. Therefore, we cannot guarantee the absolute security of your information and do not assume responsibility for any unauthorized access or disclosure.
3. Information Sharing and Disclosure
We will not sell, trade, or rent your personal information to third parties, except in the following cases:
- With your explicit consent.
- Providing it to our partners so they can offer you relevant information or services.
- Compliance with applicable laws or responding to legal requests.
- Protecting our rights, property, and user safety.
4. International Transfer
Your personal information may be stored and processed in the location of our servers or our service providers, which may be outside your jurisdiction. The privacy laws in these regions may differ from your area. In these cases, we will continue to take appropriate protective measures to ensure your personal information is protected.
5. Your Rights
Under applicable privacy laws, you may have the following rights:
- Access and correct your personal information.
- Delete your personal information.
- Limit or object to our processing of your personal information.
- Data portability, i.e., transferring your personal information from one service provider to another.
- Withdraw your consent, if applicable.
If you wish to exercise any of the above rights, please contact us through the following means:
Email: zenuanv@sohu.com
6. Changes to Privacy Policy
We may update this privacy policy from time to time. For any significant changes or changes required by applicable law, we will notify you by posting a notice within the app or sending an email. We encourage you to regularly review this privacy policy to stay informed of any changes.
7. Contact Us
If you have any questions or concerns about this privacy policy, please contact us through the following means:
Email: zenuanv@sohu.com